I was the third technical writer hired at Facebook.
They hired me because I'm an experienced technical writer and editor who increases ROI on IT programs, accelerates system deployments, and improves operational efficiencies by creating and delivering innovative staff training, change management strategies, and technical documentation.

At Amazon I developed a global IT Support writing program that saved Amazon millions in productivity. By encouraging IT Support staff to create self-help articles for it.amazon.com, all Amazonians could self-serve and self-solve their non-hardware related computer issues. I also, helped develop a style guide, a content freshness strategy, an editing rubric, and all the other tools you need to streamline the avalanche of words and diagrams generated by non-writers who really, really love what they do, into usable, standardized content.

At Google, I completed 72 documentation projects, from first draft to publication, served as an editorial reviewer on hundreds of other documentation projects, wrote golden prompts for Bard (now Gemini), taught other Googlers how to conduct leadership interviews, reviewed thousands of bugs, and served as the editorial director for Google's Code Next program. 

I'm also an adept red teamer who has developed first-shot prompts that have broken all the major AI providers (Gemini, ChatGPT, Meta, Copilor, and Claude).